SLEEP AND LUNG CARE – PRIVACY POLICY
This document sets out the principles that the Sleep and Lung Care (the Organisation or we, us, our) adopts in relation to the protection and handling of personal information.
The Organisation is committed to protecting your personal information, and does so in accordance with the Australian Privacy Principles (APP), which are set out in Schedule 1 of the Privacy Act 1988 (Cth), and any other applicable state or territory legislation.
NOTE: This Policy does not apply to the personal information of employees of the Organisation – if you are an employee, please contact our human resources team for more information about your privacy.
What is personal information?
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Sensitive information is a type of personal information and includes health information, genetics, race, political opinion or membership, religion, philosophical beliefs, union membership, sexual preference and criminal record.
Health information includes information about physical or mental health or a disability an individual has had at any time, an individual’s express wishes about future provision of health services to him or her, any health service that has been or is to be provided to an individual, any personal information collected to provide or in providing a health service, information collected in connection with a donation or intended donation of body parts, organs or body substances, genetic information that is or could be predictive of health at any time of the individual or a relative of the individual and healthcare identifiers.
What kinds of personal information does the Organisation collect?
In certain circumstances, we may collect personal information about you, for example when you use our services, otherwise contact us, apply for a job or volunteer position, make a donation or join our mailing list. The type of information we collect may include (but is not limited to):
- your name and date of birth;
- your contact details, such as home and email addresses, and telephone number;
- information about your personal circumstances (e.g.: marital status, gender, job title and relevant information about your partner and children);
- information about your background (e.g.: ethnicity, languages spoken, medical history, health and disability information);
- bank or credit card details; and
- health information.
We may also monitor and record details of our interactions with you (including any contact we have with you in person, by email, online or on the telephone), for dispute resolution and training purposes.
Where we collect sensitive information from you, including health information, we will do so only with your consent or where otherwise authorised by law. You may withdraw your consent for the Organisation to retain this information at any time.
From time to time, we may also receive unsolicited information, being information that we have not taken active steps to collect. Examples include misdirected mail, unsolicited employment applications and promotional flyers containing personal information. When we receive such information, we will decide within a reasonable period whether we could have collected it under the Privacy Act. If we determine that we could not have collected the information, we will destroy or de-identify it as soon as practicable. Alternatively, if we determine that we could not have collected the information and wish to retain it, we will deal with this information in accordance with our obligations under the Privacy Act.
How does the Organisation use or disclose personal information?
The primary purposes for which we collect, hold, use and disclose personal information are to:
- provide, administer, improve and personalise our services;
- protect our lawful interests; and
- respond to your queries or concerns.
We may also collect, use and disclose personal information in connection with lawful information requests from courts, government agencies and lawyers and in connection with suspected fraud, misconduct or unlawful activity.
If you are a patient, we may use your personal information to provide you with ongoing promotional materials and marketing communications about our services by telephone, email, online or by other means (unless you opt out or we are subject to legal restrictions).
We may also use your sensitive information for these purposes where you consent to us doing so.
We may exchange your personal information with other health care providers to tailor and provide our services to you.
The Organisation will not disclose your personal information to overseas recipients unless that country has similar privacy laws to those in Australia or you have expressly consented to the Australian requirements not applying to that disclosure.
We use some administrative services based overseas to assist us with client contact and appointment management. These services are owned and managed by us.
How does the Organisation hold and secure personal information?
The Organisation handles personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers. In either case, a range of measures are implemented to protect the security of that personal information. We also take reasonable steps to destroy or permanently de-identify personal information where it is no longer needed for a permitted purpose.
How can you request access or amendments to your personal information or make a complaint?
Please contact us using the details set out below if you have any queries or concerns about privacy or wish to access or correct any personal information we may hold about you. We may need to verify your identity.
If you are making an access or correction request, please provide details of the particular information you seek, to help us to locate it. If we deny any request for access or correction, we will provide our reasons. Where we decide not to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the information.
The Organisation takes your privacy concerns seriously. Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response.
Contact: Practice Manager
Email: manager@sleepandlungcare.com.au
Phone: 03 9422 0077
For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.
Publication of this privacy policy
The Organisation will publish and update this policy on its website https://sleepandlungcare.com.au/privacy-policy/ and make hard copies available on request.
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SLEEP AND LUNG CARE – WEBSITE PRIVACY POLICY
Owner
Sleep and Lung Care. Level 2, Suite 4a/230 Cooper Street, Epping VIC 3076
Owner contact email: manager@sleepandlungcare.com.au
Types of personal information collected
The types of personal information that this Website collects, by itself or through third parties, are: Cookies; Usage Data; email address; first name; last name; country.
Complete details on each type of personal information collected are provided in the dedicated sections of this website privacy policy or by specific explanation texts displayed prior to the collection of personal information.
personal information may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.
The Website uses cookies. For more information, see our Cookies Policy below.
Mode and place of processing personal information
Methods of processing
The Owner takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of personal information.
The personal information processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated in this website privacy policy. In addition to the Owner, in some cases, the personal information may be accessible to other individuals involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies). Legal basis for use
The Owner may use personal information about Users if one of the following applies:
- The use of the personal information is for the primary purpose for which it was collected.
- Users have given their consent to the use. The Owner is authorised by Australian law or court order to use the personal information for the stated use.
- As otherwise permitted by the Privacy Act.
Retention time
personal information shall be processed and stored for as long as required by the purpose for which the personal information has been collected.Once the personal information is no longer needed for that purpose, it will be deleted.
The purposes of collecting personal information
The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User’s Personal Data
The personal information about the User is collected to:
- allow the Owner to provide its Service,
- comply with its legal obligations,
- respond to enforcement requests,
- protect its rights and interests (or those of its Users or third parties),
- detect any malicious or fraudulent activity,
- analytics,
- managing contacts and sending messages,
- contacting the User,
- interaction with external social networks and platforms,
- handling payments,
- managing support and contact requests, and
- advertising and remarketing and behavioural targeting.
The rights of Users
Users may exercise certain rights regarding their personal information processed by the Owner.
In particular, Users have the right to do the following:
- Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their personal information.
- Access their personal information. Users have the right obtain a copy of the personal information undergoing processing.
- Seek rectification. Users have the right to ask for their personal information to be updated or corrected.
- Lodge a complaint. Users have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
Cookie Policy
This Website uses Trackers. To learn more, the User may consult the Cookie Policy.
Additional information about personal information collection and processing
Legal action
The User’s personal information may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User’s personal information
In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of personal information upon request.
System logs and maintenance
For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other personal information (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of personal information may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
How “Do Not Track” requests are handled
This Website does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honour the “Do Not Track” requests, please read their privacy policies.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Website and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Cookie Policy of www.sleepandlungcare.com.au
Cookies and other Identifiers consist of portions of code installed in the browser that assist the Owner in providing the Service according to the purposes described. Some of the purposes for which Cookies are installed may also require the User’s consent.
Where the installation of Cookies is based on consent, such consent can be freely withdrawn at any time following the instructions provided in this document.
Technical Cookies and Cookies serving aggregated statistical purposes
- Activity strictly necessary for the functioning of the Service
This Website uses Cookies to save the User’s session and to carry out other activities that are strictly necessary for the operation of this Website, for example in relation to the distribution of traffic.
- Activity regarding the saving of preferences, optimization, and statistics
This Website uses Cookies to save browsing preferences and to optimize the User’s browsing experience. Among these Cookies are, for example, those used for the setting of language and currency preferences or for the management of first party statistics employed directly by the Owner of the site.
- Activity strictly necessary for the functioning of the Service
Other types of Cookies or third parties that install Cookies
Some of the services listed below collect statistics in an anonymized and aggregated form and may not require the consent of the User or may be managed directly by the Owner – depending on how they are described – without the help of third parties.
If any third party operated services are listed among the tools below, these may be used to track Users’ browsing habits – in addition to the information specified herein and without the Owner’s knowledge. Please refer to the privacy policy of the listed services for detailed information.
This type of service allows User personal information to be utilized for advertising communication purposes displayed in the form of banners and other advertisements on this Website, possibly based on User interests.
This does not mean that all personal information are used for this purpose. Information and conditions of use are shown below.
Some of the services listed below may use Cookies to identify Users or they may use the behavioural retargeting technique, i.e., displaying ads tailored to the User’s interests and behaviour, including those detected outside this Website. For more information, please check the privacy policies of the relevant services.
In addition to any opt-out offered by any of the services below, the User may opt out of a third-party service’s use of cookies by visiting the Network Advertising Initiative opt-out page.
Google Ad Manager (Google LLC)
Google Ad Manager is an advertising service provided by Google LLC that allows the Owner to run advertising campaigns in conjunction with external advertising networks that the Owner, unless otherwise specified in this document, has no direct relationship with. In order to opt out from being tracked by various advertising networks, Users may make use of Youronlinechoices. In order to understand Google’s use of data, consult Google’s partner policy.
This service uses the “DoubleClick” Cookie, which tracks use of this Website and User behaviour concerning ads, products and services offered. Users may decide to disable all the DoubleClick Cookies by clicking on: www.google.com/settings/ads/onweb/optout?hl=en.
personal information processed: Cookies and Usage Data.
Place of processing: United States – Privacy Policy. Privacy Shield participant.
Analytics
The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the personal information collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
Google may use the personal information collected to contextualize and personalize the ads of its own advertising network.
personal information processed: Cookies and Usage Data.
Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.
Display Advertising extension for Google Analytics (Google LLC)
Google Analytics on this Website might use Google’s Interest-based advertising, 3rd-party audience data and information from the DoubleClick Cookie to extend analytics with demographics, interests and ads interaction data.
personal information processed: Cookies and Usage Data.
Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.
Google Ads conversion tracking (Google LLC)
Google Ads conversion tracking is an analytics service provided by Google LLC that connects data from the Google Ads advertising network with actions performed on this Website.
personal information processed: Cookies and Usage Data.
Place of processing: United States – Privacy Policy. Privacy Shield participant.
Interaction with external social networks and platforms
This type of service allows interaction with social networks or other external platforms directly from the pages of this Website.
The interaction and information obtained through this Website are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
It is recommended to log out from the respective services in order to make sure that the processed data on this Website isn’t being connected back to the User’s profile.
Facebook Like button and social widgets (Facebook, Inc.)
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
personal information processed: Cookies and Usage Data.
Place of processing: United States – Privacy Policy. Privacy Shield participant.
Remarketing and behavioural targeting
This type of service allows this Website and its partners to inform, optimize and serve advertising based on past use of this Website by the User.
This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioural targeting activity.
Some services offer a remarketing option based on email address lists.
In addition to any opt-out offered by any of the services below, the User may opt out of a third-party service’s use of cookies by visiting the Network Advertising Initiative opt-out page.
Google Ad Manager Audience Extension (Google LLC)
Google Ad Manager Audience Extension is a remarketing and behavioural targeting service provided by Google LLC that tracks the visitors of this Website and allows selected advertising partners to display targeted ads across the web to them.
personal information processed: Cookies and Usage Data.
Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.
Google Ads Remarketing (Google LLC)
Google Ads Remarketing is a remarketing and behavioural targeting service provided by Google LLC that connects the activity of this Website with the Google Ads advertising network and the DoubleClick Cookie.
Users can opt out of Google’s use of cookies for ads personalization by visiting Google’s Ads Settings.
personal information processed: Cookies and Usage Data.
Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.
How to manage preferences and provide or withdraw consent
There are various ways to manage Tracker related preferences and to provide and withdraw consent, where relevant:
Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.
Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences widget, if available.
It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent.
Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.
With regard to any third-party Trackers, Users can manage their preferences and withdraw their consent via the related opt-out link (where provided), by using the means indicated in the third party’s privacy policy, or by contacting the third party.
Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices(EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC(Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.
The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.
Since the installation of third-party Cookies and other tracking systems through the services used within this Website cannot be technically controlled by the Owner, any specific references to Cookies and tracking systems installed by third parties are to be considered indicative. In order to obtain complete information, the User is kindly requested to consult the privacy policy for the respective third-party services listed in this document.
Given the objective complexity surrounding the identification of technologies based on Cookies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of Cookies by this Website.